Frequently Asked Questions

  • Urban Collective combines the personality and design of a boutique stay with the ease of a contactless experience. With only eight individually designed suites, it feels more private, intentional, and unique than a traditional hotel.

  • Check in time: 3:00PM (Early check in available for a fee).

    Check out time: 10:00AM (Late check out available for a fee).

  • Payment policy - a 100% is required at the time of booking.

    Cancellation policy - 80% of payment is refundable with cancellation notice of 14 days prior to arrival.

    Check-in policy - Door Codes will be sent upon completion of Registration Card. - If a guest is a no show, they must pay 100% of room charge.

    Check in time: 3:00PM (Early check in available for a fee).

    Check out time: 10:00AM (Late check out available for a fee).

    This is a contactless Check-in and Check-out process. Code will be sent the morning of check-in day and give access to the building and your room.

    King rooms: Max of 2 people

    Queen rooms: Max of 4 people

    All Suites: Max of 4 people sleeping occupancy

    Parking: Both public and street parking available

    No pets.

    A valid ID must be provided before your stay as well as a credit card. If there are any additional fees it will be added to the card on file.

    No smoking on the premises. You must be 100 ft away from the building in order to smoke. Violators are subject to fines.

    Extensive clean up or damage is subject to fines.

    Must be 21 years or older to rent.

    By booking, you authorize The Urban Collective Hotel to send text messages and emails with details regarding your reservation, information and other offers. Message/data rates may apply. Consent is not a condition of purchase.

  • Yes, complimentary Wi-Fi is available for hotel guests.

  • We do not have a traditional staffed front desk. Our contactless setup gives guests the freedom to check in and enjoy their stay on their own schedule, while our team is still available if assistance is needed.

  • You will receive your access code (which is for the front door and your room) the morning of once you complete your registration card.

  • Parking for the Urban Collective Hotel is easy and convenient. Just a few steps away, you'll find the Madison County public parking lot, which provides ample space for guests. During the week, the parking spaces directly in front of the building are limited to a two-hour time slot. However, on weekends, you're welcome to park overnight in front of the building, making it a great option for weekend stays. For longer visits or added convenience, we recommend using the nearby Madison County lot.

    See photo below.